Ritaat Al Hayat Ltd
10 Allison Street, Glasgow, Scotland, G42 8NN
Coach & Minibus Private Hire
At Ritaat Al Hayat Ltd, we are committed to providing a safe, comfortable and professional journey — whether you are travelling for a wedding, corporate event, private tour, or any other occasion. These terms and conditions set out clearly what you can expect from us, and what we ask of you in return. Please read them carefully before confirming your booking
When you make a booking with us, the person who places the booking (the hirer) takes full responsibility for the group — including the conduct, decisions and actions of all passengers throughout the journey, whether or not they travel themselves.
All quotations are based on the most direct route using information provided at the time of enquiry. Quotes are valid for 28 days and cover the vehicle and driver only — any additional costs will be clearly itemised.
A booking is only confirmed once you have received written confirmation from Ritaat Al Hayat Ltd. We reserve the right to accept or decline any booking at our discretion.
Full payment is required prior to the start of your hire, unless a deposit arrangement or corporate credit facility has been agreed with us in advance. Where a deposit is required, the remaining balance must be settled before the date of travel.
We understand that plans can change. If you need to cancel, the following charges will apply:
Notice given
Charge applied
More than 7 days before the hire date
Deposit only — no further charge
Between 7 days and 48 hours before
50% of the total hire charge
Less than 48 hours before the hire date
Full hire charge — no refund
We strongly recommend taking out appropriate travel or event insurance to protect against
unforeseen cancellations, particularly for weddings and large group bookings.
Ritaat Al Hayat Ltd reserves the right to cancel a booking in exceptional circumstances beyond our control, including but not limited to severe weather, road closures, civil unrest, or other force majeure events. In such cases, all money paid will be returned in full and no further liability will be accepted.
Punctuality is essential to the service we provide. Agreed departure times will be confirmed in your booking and our drivers will depart at the scheduled time. It is the hirer’s responsibility to ensure all passengers are present and ready to board at the agreed pick-up point before departure.
• Our vehicles depart at the agreed time. As a courtesy, drivers may allow up to 5 minutes, but this cannot be guaranteed.
• Departing on time protects your journey schedule, respects other customers, and ensures our drivers remain within their legal working hours.
• Weaccept no liability for passengers who miss departure or fail to follow the hirer’s instructions.
•For weddings and time-sensitive events, we strongly recommend building buffer time into your schedule
If a late departure caused by the hirer’s group results in the driver exceeding their legal working hours, we reserve the right to make alternative arrangements, which may result in additional costs to the hirer.
Unless a specific route has been agreed and confirmed in writing, the route taken will be at the driver’s discretion based on road conditions and journey efficiency. Journey times are given in good faith — we cannot guarantee arrival times and accept no liability for delays caused by traffic, road closures, breakdowns, or other circumstances outside our control.
Additional mileage or time charges will only apply where a change to the agreed journey has been specifically requested by the hirer. We will never levy additional charges for delays or route changes that are not the result of the hirer’s request.
Our drivers operate within strict legal working hour regulations. The hirer and passengers must not delay, interrupt or extend the journey in a way that would cause the driver to breach these regulations. We will never compromise on this requirement, regardless of the circumstances.
Ritaat Al Hayat Ltd reserves the right to substitute the booked vehicle for one of equivalent or greater capacity at no additional charge, where necessary. On-board facilities — including Wi-Fi, DVD, PA system, fridge, toilet and refreshment facilities — will be confirmed at the time of booking.
On-board facilities such as Wi-Fi, DVD, PA system, fridge, toilet and refreshment facilities are provided as a complimentary courtesy and are not included as part of the hire charge. As these are offered at no cost, Ritaat Al Hayat Ltd accepts no liability and will not offer compensation in the event that any such facility is unavailable or ceases to function during the journey.
We take great pride in our vehicles and the safety and comfort of every passenger. The driver has full authority over the vehicle at all times and may remove any passenger whose behavior poses a risk to others or to the vehicle itself.
The hirer is responsible for any damage or soiling caused by any member of their group for the duration of the hire. This includes but is not limited to spillages, breakages and any condition requiring specialist cleaning.
• Specialist cleaning charge: £150 (e.g. removal of vomit, staining or disinfection of affected areas)
Additional daily costs may also be charged if the vehicle is required to be taken off the road as a result of damage caused by your group.
Alcohol Policy
For bookings where a deposit is required, a strict no-alcohol policy applies for the duration of the journey. Passengers may not carry or consume alcohol onboard. Ritaat Al Hayat Ltd reserves the right to refuse boarding or terminate the journey if this policy is breached, with no refund issued
Drugs & Legal Highs Policy
We operate a zero-tolerance policy on drugs and legal highs. If any controlled substances or legal highs are found on board or used by any passenger, the journey will be terminated immediately and the matter reported to the relevant authorities.
To maintain the high standard of our vehicles, food (other than confectionery) and alcoholic drinks may not be consumed on board without our prior written consent. Non-alcoholic beverages may be permitted at the driver’s discretion. Please speak to us in advance if you have specific requirements for your event.
All luggage is carried subject to space and safety restrictions, and the driver has final say on what can be loaded. Please notify us in advance if your group has large items, specialist equipment, or items of significant value.
Ritaat Al Hayat Ltd takes reasonable care to prevent loss or damage to passenger belongings. However, the hirer accepts responsibility for property left unattended on the vehicle. We recommend that passengers keep valuables with them at all times.
A minimum of two responsible adults must accompany any group that includes children, in line with local education authority guidelines. Supervising adults must be distributed throughout the vehicle — not seated together in one area. The driver may direct seating arrangements where necessary.
Animals are not permitted on our vehicles without prior written agreement. Registered guide dogs are welcome provided we are notified in advance of the booking.
Your satisfaction matters to us. If something is not right during your journey, please raise it with the driver or contact our team directly so we can resolve it as quickly as possible.
If the matter remains unresolved, please submit a formal complaint in writing to the General Manager within 14 days of the hire date. We will acknowledge your complaint promptly and work with you to reach a fair resolution.
For any questions relating to these terms and conditions, please contact us at
Ritaat Al Hayat Ltd
10 Allison Street, Glasgow, Scotland, G42 8NN
These terms and conditions apply to all hire contracts, whether verbal or written. Ritaat Al Hayat Ltd. Last reviewed
2025.
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