Ritaat Al Hayat Ltd
10 Allison Street, Glasgow, Scotland, G42 8NN

Privacy Policy

Coach Hire Services

Ritaat Al Hayat Ltd is registered with the Information Commissioner’s Office (ICO) in compliance with UK data protection law (UK GDPR and the Data Protection Act 2018)

Who we are

Ritaat Al Hayat Ltd is the data controller responsible for your personal information. We are registered with the Information Commissioner’s Office (ICO) in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

WHAT DATA WE COLLECT

When you make a booking or enquiry, we may collect the following personal information:

  • Full name and contact details (phone number, email address, postal address)
  • Booking details including travel dates, destinations, and passenger numbers
  • Payment information (processed securely — we do not store full card details)
  • Any special requirements communicated to us (e.g. guide dogs, accessibility needs)

HOW WE USE YOUR DATA

We use your personal information only for the purposes for which it was collected:

  • To process and manage your booking
  • To communicate with you regarding your hire
  • To comply with our legal and regulatory obligations
  • To handle any complaints or disputes
We will never sell your personal data to third parties. We do not use your data for marketing without your explicit consent.

LEGAL BASIS FOR PROCESSING

We process your personal data on the following lawful bases under UK GDPD:

Contract performance: To fulfil your booking and deliver the agreed service
Legal obligation: To comply with applicable laws and regulations
Legitimate interests: To manage complaints and improve our services
Consent: For any optional communications such as newsletters

DATA SHARING

We may share your data with third parties only where necessary, such as substitute vehicle operators used to fulfil your booking. Any third parties we work with are required to handle your data securely and in line with UK GDPR.

DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are typically retained for up to 6 years in line with standard UK legal requirements.

HOW WE USE YOUR DATA

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to or restrict processing of your data
  • Withdraw consent at any time (where processing is consent-based)
  • Lodge a complaint with the ICO at ico.org.uk

CONTACT US

To exercise any of your rights or for data protection queries, please contact us in writing
addressed to the Data Controller:

Ritaat Al Hayat Ltd
10 Allison Street, Glasgow, Scotland, G42 8NN

ICO Number

Registration reference: ZC141087

Contact Info

Services

ICO Number

Registration reference: ZC141087

Contact Info

The Company

Services

Tours

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